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Refund Policy | VenomCheats

Last Updated: December 19, 2024

REFUND - Partial or full refund of the purchase of our cheats.

Consumable products are non-refundable, such as products where it is impossible to know if the user has copies of the software. If you do not agree with this term, do not buy products of this kind.

1. Non-Refundable Circumstances

You will not be entitled to a refund in the case of consumable products (game keys) and products where you have the Release (digital products for single download) in the following situations:

  • A target computer is not owned by a user or a user has not received the consent of the owner of a target computer to install the purchased Software (made available for only one HWID).
  • The target computer runs an unsupported operating system. Supported operating systems are on the help page on our dashboard.
  • A user does not follow the installation instructions received by our customer support team and does not accept support via the remote access tool.
  • A user does not accept technical assistance of any kind.
  • A user intended to use VenomCheats on more than one computer.
  • Personal reasons (e.g., "I changed my mind", "I made a purchase by mistake", "The Software was not used", "I don’t want to wait for updates").
  • Without access to the target computer (e.g., "I lost/damaged my computer", "I will not use it").
  • A target computer does not have an Internet connection.
  • A user's target computer does not comply with VenomCheats compatibility requirements.
  • The VenomCheats Software has been unlinked or damaged by antivirus software or by the owner of the target device.
  • A target computer has lost connection with the VenomCheats subscription due to factory reset or operating system update.
  • The user purchased a CHEAT with a spoofer included and wants a full refund due to the malfunction of the SPOOFER.
  • The user received in-game bans, or any other ban not related to Valve AntiCheat.
  • The user has been banned but cannot prove the relationship with the use of VenomCheats.
  • The user refuses to provide further evidence in case of suspected fraudulent evidence.

2. Chargebacks & Fees

  • In the event of a chargeback by a credit card company (or similar action by another payment provider) related to your purchase of any subscription plan, you agree that we can suspend access to any of the accounts you have with us.
  • In the event of a refund issue, please note that for each transaction you may be discounted a fee from the refunded amount to cover fees charged by banks and payment processing companies.
  • We do not accept requests for refunds via Chat or any other means than the one mentioned herein.
  • We do not accept requests for refunds that are missing one or more of the data requested here, and such requests are likely to be ignored.
  • The refund decision will be made within seven business days.

3. Refund Conditions

To request a refund, be aware of the Terms and Conditions of Use. Refunds will only be provided if VenomCheats is properly linked to Anti-Cheat instant detection bans. Any other type of ban is not eligible for a refund.

Refunds cannot be requested after the end of the warranty period (3 days), as the user has already enjoyed the product and thus complied with the terms of sale.

4. Compliance & Fraud

Failure to comply with our terms will result in a permanent ban on your account. If you wish to make a partial refund, you will have a fine of 1/3 of the amount. If you open a complaint with intermediaries (OxaPay, Malum, CardSetup, etc.), we will contest it with our proofs and you will lose the right to any partial refund.